Former GO ENERGY electricity customers transferred to new retailers

by Energy Action | Apr 04, 2016
The Australian Energy Regulator has transferred customers from failed electricity retailer GoEnergy Pty Ltd (trading as Go Energy) to other businesses to ensure the continued supply of essential energy services without interruption.

Please note that this article contains excerpts from the Australian Energy Regulator's press release originally published on the AER website


Go Energy was suspended from the National Electricity Market (NEM) by the Australian Energy Market Operator for failing to comply with AEMO requirements. Go Energy’s authorisation to trade in the NEM was revoked from 12am Saturday 2 April 2016.

“Approximately 2,200 electricity customers in the ACT, South Australia, Queensland, and NSW are affected by Go Energy’s failure. The power supply to these customers will not be interrupted as a result of Go Energy’s failure,” AER Board Member Jim Cox said.

“The AER has ensured that electricity customers of Go Energy were transferred to new retailers. The former customers of Go Energy in these jurisdictions were transferred to ActewAGL Retail, AGL, Origin Energy, and EnergyAustralia.”

At this stage, Go Energy’s gas customers are not affected by its failure in the electricity market. Go Energy is continuing to retail gas to its gas customers.

The AER is responsible for overseeing the national Retailer of Last Resort (RoLR) scheme. The scheme is principally designed to ensure that in the event of retailer failure, arrangements are in place to ensure that customers continue to receive electricity and/or gas supply. If an energy retailer fails, the AER has the power to transfer customers to a new retailer.

The new retailers will be writing to affected customers shortly to explain the arrangement and to ensure that customers are aware of their options for ongoing supply.

There is no obligation on ACT, South Australian, Queensland, or NSW customers to remain with their new retailer. Customers seeking information about options available to them are urged to contact Energy Action at their earliest convenience. 

Go Energy customers can call the AER’s Retailer of Last Resort hotline on 1300 055 390. Hardship customers and customers on life support equipment are encouraged to contact their new retailer urgently. Frequently asked questions are available at https://www.aer.gov.au/retail-markets/retailer-failure/information-for-residential-and-small-business-electricity-customers-of-go-energy-pty-ltd



Any former clients of Go Energy should contact Energy Action as a matter of urgency as we are in the process of assisting a number of former customers. 

Leave a comment